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Frequently Asked Questions

We've done our very best to address many of the common questions asked by our customers. If you don't see your question listed here, please feel free to contact us.

What are your business hours?

Monday-Friday, 10 am - 6 pm, EST

What ages are Dream Frenz recommended for?

Dream Frenz are recommended for ages three and up. Small parts could detach and pose a choking hazard. Dream Frenz should never be placed near infants!

When does my order ship?

Please allow 1-2 business days for in stock orders to ship from our warehouse. Time frames for back ordered items will vary.

How big are Dream Frenz?

With the bodies tucked in, Dream Frenz are approximately 12 inch round.

What are the Care Instructions?

Dream Frenz are surface washable.

Do you have a retail shop?

No, Dream Frenz does not have a retail shop. Please use the contact form if you would like to request a current list of independent retailers that carry Dream Frenz.

What is your return policy?

We have a 30 day return policy. You may return your item as long as it is in its new and unused condition with tags attached. Shipping fees are not refundable. A refund of the price of the item plus applicable sales tax will be issued in the original form of purchase to the original purchaser. You must ship the item with proof of purchase. For your protection returns should be packed in a sturdy cardboard box and shipped via insured U.S. Mail or small parcel carrier such as UPS or FedEx. Please forward your returns to: MAF Industries, LLC, Dream Frenz, 8499 S Tamiami Trial, #234, Sarasota, FL 34238.

What if I live outside the United States?

We would love to hear from you! Please use our contact form to request shipping and handling costs and details.

Do you comply with toy safety regulations?

Yes! Dream Frenz conform to toy safety regulations.

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